Client Service Delivery Model
The Human Services and Public Health Department’s new model for client service delivery integrates a variety of specialty staff into teams that focus on three main functions:
- Initial contact – where clients receive information, assistance, initial consultation and connection to services and community resources.
- Eligibility determination and in-depth assessment – where clients needing more than information and referrals apply for programs and services and receive short-term assistance.
- Ongoing services/supports and long-term case management – where clients who are eligible receive on-going services and support.
Client Services Delivery Model - Shaping HSPHD -- provides a high-level depiction of the basic functions within the Client Service Delivery Model (CSDM) and the key horizontal initiatives that support it.
HSPHD's New Direction: Delivering Services in the 21st Century (April 2011) provides greater detail about the CSDM Business Process and Client Workflow as well as how this model supports our Regional planning effort.
Research is one of the ways we are assessing existing community relationships and resources to help us with our service integration efforts. University of Minnesota, Humphrey Institute graduate students formed a team of consultants to conduct this research. Fostering Community Collaborations is a summary report of their findings.
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